Review of   the haugh hotel, cromdale,     Address: the haugh hotel, cromdale, grantown-on-spey

We arrived & were asked to swap our allocated family room for a double, which we did. No hot water or heating in the room at 3pm, it did come on later. We went to bed at 10.30pm, only to be rudely awoken at 1.30am by youth noise on the street outside, & then realised they were all downstairs!! The noise went on until 2.45am, when i could stand it no more, and went to complain. Everyone there was drunk, and they were locals, not residents. We are originally from this area, so after asking around, these all night lock-ins are a regular thing...so beware!!! Breakfast...went down at 8.30am and ordered 2 cooked breakfasts... which we eventually got at 9.15??!! This family have obviously never run a business of this nature before!!

Value for money:		Fair - 60.00 ...noisey all night, long wait for breakfast; which was cold.
Service & support:		Poor - none...had to go into a drunken lock-in of youths to complain myself!!
Quality:		Average - rooms were clean.
Location:		Good - lovely area and country side.

Review of   ,

Excellent family run hotel, rooms were very clean and comfortable, easy reach to the city centre. Breakfast was delicious and well cooked. Superb value for money, much better than a boring chain hotel. Returning soon.

Value for money:		Excelent
Service & support:		Excelent - Best staff I have come across!
Quality:		Good
Location:		Good

Review of   The Eskdale Hotel, Langholm    Phone: 013873 80357     Address: High St

We booked two rooms at the hotel after viewing the impressive website. We arrived expecting to find ourselves in two of the "14 newly decorated en-suite rooms" as stated on the website. However, the initial rooms we were given were small, poorly decorated and with dirty bed linen. As for the en-suites, the shower attachment in the double room was the perfect height for a hobbit but with no curtain. The single room (again perfect for hobbits!) was dismal with the wallpaper peeling off the wall. There was an electric shower in this room but it looked like it was the first one ever made.

After complaining, we were given alternative rooms to choose from. One of the doubles we were shown had no working light in the ensuite. The double room we eventually chose was a slight improvement. The single room we chose was much larger however the mattress should have been thrown out years ago as every spring could be felt. The cups in both rooms were unclean and the kettle in the double should have come with a health warning (it was black inside).

Breakfast was served and probably cooked by the woman on the reception desk. The only other member of staff seemed to be the cleaner who clearly wasn't doing her job properly.

We were very disappointed with the hotel and thought it was vastly over-priced for its quality.

Value for money:		Poor - over-priced
Service & support:		Fair
Quality:		Poor
Location:		Fair - not enough parking