Business Details
37 Years
experience
Trusted Hotel Booking Services in the UK
Infotel has been a trusted name in the travel industry since 1989, providing seamless accommodation booking solutions for business and leisure travellers. Initially established as a telephone-based information service, we revolutionised the market by introducing one of the first online booking platforms in 1995. Our dedicated team of reservations specialists combines cutting-edge technology with personal service, offering access to over 3.3 million properties worldwide.With in-house IT expertise managing dedicated servers and a commitment to reducing corporate travel costs, we serve both individual clients and businesses through our comprehensive booking systems. Our parent company, Infotel Solutions Limited, continues to drive innovation while maintaining the friendly, reliable service that has defined our brand for decades.
Services
Hotel Bookings
Online Reservations
Corporate Accommodation
Flight & Train Tickets
Conference Bookings
Details
- Year established: 1989
Highlights and features
- We offer 35+ years of travel industry expertise
- Our team provides 24/7 booking assistance
- We access 3.3 million+ global accommodation options
- We guarantee no commission charges for partner hotels
- Our service handles last-minute bookings with 98% success rate
What people say
Excellent service
Helpful staff
Easy to use
Quick bookings
Reliable solutions
Services
Hotel Bookings
We provide comprehensive hotel booking services across 3.3 million properties worldwide. Our system offers instant access to budget hotels, luxury resorts, and boutique accommodations. With both online and telephone booking options, we ensure 24/7 availability for last-minute reservations. Our corporate clients benefit from negotiated rates and dedicated account management.
Online Reservations
Our intuitive online platform enables instant reservations for hotels, flights, and train tickets. The system features real-time availability checks, price comparisons, and instant confirmation emails. Users can access detailed property information, photographs, and special offers. The platform supports multiple currencies and language options for international travellers.
Corporate Accommodation
We specialise in corporate travel solutions with negotiated rates and dedicated account management. Our service handles bulk bookings for conferences, business events, and long-term stays. Companies benefit from expense tracking features and consolidated billing. We maintain relationships with 90% of major hotel chains for preferential rates.
Flight & Train Tickets
We offer integrated transport booking solutions alongside accommodation reservations. Our system connects to major airlines and rail networks across Europe and beyond. Customers receive coordinated booking confirmations and itinerary management. We provide 24/7 support for travel disruptions or schedule changes.
Conference Bookings
We manage complete conference accommodation packages for events of all sizes. Our service includes venue coordination, group rate negotiations, and delegate booking systems. We provide real-time occupancy tracking and special requirement management. Clients receive dedicated support for event-specific challenges and last-minute changes.
People
Kimberley Graham
Board Member
Kimberley brings 20+ years of travel industry experience to Infotel's leadership team. With a background in corporate travel solutions, she focuses on strategic partnerships and global market expansion. Her expertise in digital transformation has driven key platform innovations.
Tanya Beresford
Board Member
Tanya oversees Infotel's corporate client operations with 25 years in business travel management. She specialises in cost-reduction strategies for corporate accommodation. Her leadership has expanded our corporate client base by 40% over five years.
Susanna Christie
Board Member
Susanna leads Infotel's technology division with expertise in travel industry software solutions. With 18 years in IT management, she has directed the development of our proprietary booking systems and mobile applications. Her focus remains on platform security and user experience.
Questions
How do I make a hotel booking with Infotel?
Book through our website or call +44 (0)1775 843417. Our system provides instant confirmation while allowing special requests through our reservations team.
What payment issues might occur during booking?
Common payment issues include incorrect card details or expired cards. Our team resolves 90% of payment problems within 15 minutes during business hours.
Do you offer corporate travel services?
Yes, we provide dedicated corporate accounts with negotiated rates, expense tracking, and consolidated billing for businesses of all sizes.
What happens if my payment fails?
Our system automatically alerts you to payment issues. You can update card details online or contact our team for immediate assistance with failed transactions.
How do I cancel or modify a booking?
Cancel or modify bookings through your online account or contact our reservations team. Cancellation policies vary by property but we assist with all change requests.
Which areas do you serve?
We provide global coverage with 3.3 million properties across 200+ countries, specialising in UK accommodations and business travel solutions.
Reviews (3)
Mike N.
Sep 27, 2017
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A wonderful, old world inn tucked into central Warwick. Wonderful staff, beautiful room that seamlessly blends modern decor with rustic 17th century architecture, and an absolutely unreal breakfast (the smoked salmon and chopped avocado was heavenly). I'll absolutely stay here again next time I'm in the area.
Jon N.
Jun 16, 2017
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The restaurant the globe is fantastic the service was amazing very personable and very thoughtful the quality of the food top-notch Paulo was an exceptional waiter helping with all the Italian words.
Helen F.
Feb 28, 2016
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Stopped here for a drink. This is a hotel and restaurant but also has a very nice bar area. Comfy sofas, a wood burner and funky tiles make this a pleasant place to spend an hour or so. It was immediately obvious which section was for drinking and which was for eating- something a lot of places often do not manage. We went to the bar and were served immediately. I asked for a G&T and was offered a suggestion of Portobello Road gin.
Always nice when the staff don't just instantly give you Gordons! They had a small but good selection of spirits. Prices were what you would expect for the area and for good quality drinks- about 6.50 for a double g&t though I expect bombay sapphire would be cheaper. The food looked good but I didn't eat so couldn't comment. There's lots of outdoor seating so it would be a lovely place to go in the summer.
Always nice when the staff don't just instantly give you Gordons! They had a small but good selection of spirits. Prices were what you would expect for the area and for good quality drinks- about 6.50 for a double g&t though I expect bombay sapphire would be cheaper. The food looked good but I didn't eat so couldn't comment. There's lots of outdoor seating so it would be a lovely place to go in the summer.
