Business Details
Luxury 4-Star Hotel in Llandudno, North Wales
The Imperial Hotel, winner of the Visit Wales Gold Award in 2018, stands as Llandudno's premier four-star establishment. Situated on the Promenade with panoramic views of the bay and the Great Orme, the hotel combines Victorian elegance with modern amenities. Our 98 spacious bedrooms, including four suites and family-friendly options, feature contemporary comforts such as flat-screen TVs, complimentary Wi-Fi, and luxury bathrobes. Guests enjoy award-winning dining at Chantreys Restaurant or the relaxed Terrace, both open to non-residents. The hotel offers a Health and Fitness Centre, electric vehicle charging points, and accessible facilities.With a central location, we provide easy access to North Wales' attractions, from historic sites to coastal walks. Our commitment to sustainability aligns with the UN's Sustainable Development Goals, focusing on environmental stewardship and community support. We prioritise guest satisfaction through attentive service, local partnerships, and initiatives like our Loyalty Card Scheme. The Imperial Hotel remains a family-values-driven business, balancing tradition with innovation to deliver memorable stays for leisure and business visitors alike.
Services
Fine Dining
Conference Facilities
Fitness Centre
Event Hosting
Loyalty Scheme
Highlights and features
- We hold the prestigious Visit Wales Gold Award for excellence in hospitality.
- Our 98 rooms combine Victorian charm with modern amenities like free Wi-Fi.
- Award-winning Chantreys Restaurant offers fine dining with local Welsh produce.
- We prioritise sustainability through eco-friendly practices and local sourcing.
- Electric vehicle charging points and accessible facilities ensure modern convenience.
Associations and certifications
- Visit Wales Gold Award
What people say
Stunning sea views
Friendly staff
Excellent dining
Well-maintained facilities
Services
Fine Dining
Chantreys Restaurant delivers award-winning fine dining with a focus on Welsh lamb, fresh seafood, and seasonal produce. Our menu showcases local cheeses and wines, complemented by an extensive wine list. The elegant setting and attentive service make it ideal for special occasions.
Conference Facilities
The hotel offers versatile event spaces for conferences, weddings, and private dining. Equipped with modern technology and supported by dedicated planners, these venues cater to up to 150 guests. The team ensures seamless execution of corporate and social events.
Fitness Centre
Guests enjoy a fully equipped Health and Fitness Centre with cardio and strength-training equipment. The facility includes a pool, promoting wellness during stays. Access is complimentary for all residents, reflecting our commitment to holistic guest experiences.
Loyalty Scheme
The Loyalty Card Scheme rewards repeat guests with points redeemable for stays and dining. Members receive exclusive offers and discounts, encouraging continued patronage. The program enhances value for frequent visitors to North Wales.
Sustainable Tourism
Aligned with UN Sustainable Development Goals, the hotel reduces plastic use, recycles extensively, and sources 80% of lighting from LED. Initiatives include partnerships with local charities, ethical food sourcing, and energy-efficient practices to protect North Wales' natural beauty.
People
Geoff Lofthouse
General Manager
Geoff oversees operations at The Imperial Hotel, ensuring adherence to high service standards. With extensive hospitality experience, he champions sustainability and guest satisfaction. Geoff leads a team focused on delivering memorable stays in Llandudno.
Questions
Does The Imperial Hotel offer parking facilities?
Yes, we have a rear car park on a first-come basis with one disabled bay. Pay-and-display options are available on the Promenade during daytime hours.
Are electric vehicle charging points available?
Yes, our car park includes electric vehicle charging stations for guest convenience.
Can non-residents dine at the hotel's restaurants?
Yes, both Chantreys Restaurant and The Terrace welcome non-residents, though reservations are recommended.
What sustainability initiatives does the hotel implement?
We prioritise eco-friendly practices, including recycling, energy-efficient lighting, ethical food sourcing, and partnerships with local charities to support community and environmental goals.
Is the hotel accessible for guests with disabilities?
Yes, we provide accessible rooms, facilities, and one designated disabled parking bay to accommodate all guests.
Does the hotel host weddings or events?
Yes, our venues cater to weddings, conferences, and private events with tailored planning support and capacity for up to 150 guests.
Reviews (6)
Ur Tops
Jun 12, 2022
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Judged on its location, price, facility, and the service in providing the facility, it would be difficult to find better. On premise parking can be a lottery but given its wonderful location this would apply to all hotels in the area, however, I have managed on all three visits to park on site. Found the staff to be courteous and helpful which created a warm friendly atmosphere, no complaints with the food, the room was delightful, spacious and clean and the free use of the Mint Health Club is a wonderful bonus and unlike some hotels you can enjoy your swim in private without being overlooked. My wife and I intend to revisit and therefore can only give a positive thumbs up in our recommendation.
Tim Nield
Jun 09, 2022
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Good hotel, very clean, obviously very luxurious in its time. Restaurant good selection, breakfast quality very good. Staff good but lacking some customer attentiveness. Room cold, did speak to reception but were told, 'that's what the thermostat was set at', disappointing response. Would we stay again, on balance, yes.
Jennie
May 23, 2022
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We booked the Promenade Lounge for a private function on the Saturday night. A beautiful and elegant room on the ground floor so easy access. The staff provided a notice stand announcing our function which was a lovely touch and made it all the more special. The table was laid beautifully and the staff accommodated our own cake by providing a cake stand. Menu was excellent and the prices very good.
Food was beautiful. Serving staff were wonderful and went out of their way to accommodate our every need. Wheelchair and mobility scooter were well received and accommodated with plenty of room to manoeuvre around. The bar area is very nice and elegant surroundings make it feel very intimate and yet accessible. Overall, a wonderful experience and highly recommended.
Food was beautiful. Serving staff were wonderful and went out of their way to accommodate our every need. Wheelchair and mobility scooter were well received and accommodated with plenty of room to manoeuvre around. The bar area is very nice and elegant surroundings make it feel very intimate and yet accessible. Overall, a wonderful experience and highly recommended.
Ian Smithies
May 05, 2022
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Overall a very enjoyable stay at the Imperial hotel Llandudno. Good size clean room with plenty of storage space. Good number of sockets for charging devices and hair dryers etc. Good sized bathroom with powerful shower over the bath. Pleased that robes and slippers were provided. Great view of the promenade, pier and sea from the room. The not so good experience was evening meal in the restaurant.
First nights meal took forever for staff to take orders and deliver the food. From what I could see there was plenty of young staff serving but a lack of supervision was the likely reason. Bar staff seemed inexperienced, struggling to serve cocktails not listed or charging for them. One other small annoyance was having to ask for extra milk pods in the room. In most cases two being needed for a hot drink and four provided restricted number of hot drinks. Reception staff were great.
First nights meal took forever for staff to take orders and deliver the food. From what I could see there was plenty of young staff serving but a lack of supervision was the likely reason. Bar staff seemed inexperienced, struggling to serve cocktails not listed or charging for them. One other small annoyance was having to ask for extra milk pods in the room. In most cases two being needed for a hot drink and four provided restricted number of hot drinks. Reception staff were great.
Rosie TeaCake
Apr 19, 2022
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We loved our stay here, at one of the Grand Old Ladies of the seafront. Lots of charm, super friendly staff, bedrooms very clean, lovely communal areas, excellent breakfast and the indoor pool and gym are a real bonus with 2 teenage boys, so pretty good bang for your buck. Not a bargain, but reasonably priced for Llandudno in the Easter holiday and a great location. The only negative is that some parts are looking quite tired, particularly the carpet which was worn on the stairs and had bald patches in the bedroom.
Anne Jackson
Apr 18, 2022
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Visited for mother's day Afternoon Tea hadn't been for a while. Had been refurbished since we were there looked lovely. Good service and pleasant friendly staff. Received a mother's day gift which I thought was a nice gesture. Afternoon tea delicious had to take some home very generous portions boxed up ready for us when leaving.
