Business Details
22 Years
experience
Luxury Seafront Hotel in Torquay with Stunning Bay Views
The Heritage Hotel Complex has been welcoming guests to Torquay's seafront for over two decades. Established as a family-friendly destination in the English Riviera, our property combines coastal elegance with modern comforts. Our team takes pride in curating memorable experiences through locally sourced cuisine, panoramic bay views, and partnerships with regional attractions. With 358 verified Google reviews attesting to our service quality, we maintain a 5-star hygiene rating while continuously upgrading facilities like our indoor pool and function spaces. Our strategic location provides immediate access to Torquay's sandy beaches and historic landmarks, complemented by seasonal offerings from our conservatory restaurant and sports bar. The hotel's operational history demonstrates consistent adaptation to guest needs while preserving its original commitment to hospitality excellence.
Services
Accommodation
Restaurant
Bar
Function Hire
Swimming Pool
Event Catering
Breakfast Club
Sports Viewing
Wedding Venue
Local Tours
Served areas
- Torbay
Details
- Year established: 2004
Highlights and features
- Family-friendly hotel with interconnecting rooms available
- Prime seafront location overlooking Torbay
- Partners with 8+ local attractions for guest discounts
- Serves breakfast until 12:00 noon on weekends
- Hosts 200+ events annually in dedicated function spaces
Associations and certifications
- 5 Star Hygiene Rating
What people say
Stunning views
Lovely food
Peaceful atmosphere
Great location
Professional service
Services
Seafront Accommodation
Contemporary guest rooms with panoramic bay views feature plush bedding and modern amenities. Located on Torquay's seafront, these rooms provide easy access to local attractions while maintaining a tranquil atmosphere. Each room includes complimentary breakfast and free WiFi.
Function Hire
Two dedicated event spaces accommodate weddings, corporate functions, and private parties. The adult area offers luxury seating and mood lighting, while the conservatory provides natural daylight and coastal vistas. Full buffet catering available for groups of 20-100 guests.
Restaurant Dining
Our 5-star hygiene-rated restaurant serves locally sourced produce in breakfast, lunch, and dinner menus. Seasonal offerings include summer garden terrace dining and winter conservatory meals. Special dietary requirements accommodated with advance notice.
Sports Bar
Appleby's Bar features live sports broadcasts on multiple screens including Premier League football and Champions League matches. Guests enjoy draught lagers, ciders, wines, and cocktails in a vibrant atmosphere with regular live music events.
Indoor Swimming Pool
Climate-controlled indoor pool available year-round with comfortable lounging areas and attentive staff. The facility maintains strict hygiene standards while offering both relaxation and exercise opportunities for hotel guests and local members.
Questions
What room types are available?
We offer standard rooms, family rooms with interconnecting options, and premium sea-view suites across our three-building complex.
Are pets allowed?
We operate a strict no-pets policy to maintain hygiene standards and accommodate guests with allergies.
Can I book event space online?
Function bookings require in-person arrangements - contact our events team directly to discuss requirements and availability.
Do you have parking facilities?
Limited on-site parking available - we recommend using nearby public car parks for guaranteed space during peak seasons.
Are there accessibility features?
While we have some ground-floor rooms, our historic buildings contain multiple staircases without lift access to all floors.
What breakfast options exist?
Our breakfast menu includes Full English, American pancakes, builders' breakfasts, and continental options served until 12:00 noon on weekends.
Reviews (14)
Andrea Walker
May 11, 2022
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Had a wonderfully relaxing time. Room was lovely and clean. The staff were polite, friendly and very helpful. The food was excellent and was reasonably priced, and the portions were generous. Can't wait to go back in 2024.
Tica Larisa
May 04, 2022
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We had a great experience and an wonderful time there. We stayed in the room 1 witch was actually a flat with seating are and also a dining area, everything was tidy and clean, including bathroom. We had a fantastic see view. The staff was very friendly, pub staff as well, food was good, we had a delicious breakfast included in the room price.
Chris Townsend
May 02, 2022
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Great location, the bar has good variety of drinks. Quite a busy place good atmosphere too. Staff very helpful. Breakfast was nice but first time we've experienced having to order set Breakfast. Used the pool it was lovely. Was told this facility was free but they were going to charge me. Overall pretty happy
The Cat
Mar 10, 2022
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Stayed for one night in early March 2022. I was really impressed by the hotel the welcome and the staff and will definitely return. The room was large and consisted of a double bed and single bed. Very clean and comfortable too. There is a swimming pool on site which incurs a small surcharge to use. The hotel also encompasses Applebys which is where you will have your breakfast too Applebys serves breakfast and has an all day menu and 2 pool tables and a huge range of drinks available too, well worth a visit too.
You can have one of a few options for breakfast as well as help yourself to toast coffee cereal and juices too. Your full english, if you choose, is cooked as you want it and comes really hot. A really great location close to the sea front and about a 10 minute walk from the main area of town. Well worth staying in with everything it has to offer and its location.
You can have one of a few options for breakfast as well as help yourself to toast coffee cereal and juices too. Your full english, if you choose, is cooked as you want it and comes really hot. A really great location close to the sea front and about a 10 minute walk from the main area of town. Well worth staying in with everything it has to offer and its location.
Anna Franklin
Feb 03, 2022
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We feel we were misled by the photos of this hotel on the website. We were given two rooms which were not really in the hotel, they were in the car park. The outer wall is all glass so we did not feel we have any security or privacy. Cars were parked only about 2 meters from our doors, and the beds were very close to the doors. The bathroom in room 24 was not clean, there were spots on the toilet seat.
Given coronavirus situation we did not feel safe with the hotel's standards of cleanliness. Some members of the staff were nice and friendly, some were extremely rude - a waiter told us "go and make yourself some tea, I am very busy, I have only one pair of hands" when we asked to order a breakfast after sitting and waiting for half an hour. He also said he did not care what we think and to go if I did not like it here. We did not want to stay in that hotel. The hotel's manager offered the refund, we took it and left, cutting our holiday short. It was an awful experience.
Given coronavirus situation we did not feel safe with the hotel's standards of cleanliness. Some members of the staff were nice and friendly, some were extremely rude - a waiter told us "go and make yourself some tea, I am very busy, I have only one pair of hands" when we asked to order a breakfast after sitting and waiting for half an hour. He also said he did not care what we think and to go if I did not like it here. We did not want to stay in that hotel. The hotel's manager offered the refund, we took it and left, cutting our holiday short. It was an awful experience.
Henry Gregg
Jan 23, 2022
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I enjoyed my stay I had a sea view from the room, it was quite large and ensuite. It has sky TV, free wifi, limited free parking and breakfast tea/coffee making facilities I would say in summer months it would be packed and pretty loud.
Dale Drake
Jan 19, 2022
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Seaside hotel. Comfy bed. Good shower. Nice breakfast for 2 includes in the price. Right next to the sea. Its not the ritz, but what more can you want than a Good night sleep and a fully belly.
Mike
Jan 11, 2022
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Nice, clean hotel with very friendly and helpful staff. Two minute walk to the beach and give minutes into town. Room was good sized with a nice sea view. There is a little noise from other guests moving about. All in all a very nice place to stay. Would have given four stars but for the breakfast and evening menus. no fishy and chips on the evening/lunchtime menu (it's a stone's throw from the fishing harbour!). At breakfast there was no provision for muesli and the orange juice was not chilled. Would happily stay here again and am more than happy to recommend it to others.
Richard Blackburn
Nov 19, 2021
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This is our second visit to The Heritage and probably won't be the last, the staff are always polite and helpful, good supply of coffee, tea any biscuits in the room and a good fried breakfast in the morning to start the day with.
David Ellis
Nov 08, 2021
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Our overnight stay was perfect. cooked breakfast was just OK. when it says "mushroom" we didn't even get that.just 1/4! Our only gripe.thought it was measly. Apart from that, clean and spacious room. Shower took getting used to but all good!
Astrid Thorpe
Oct 14, 2021
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OK for a cheap B&B, not worth the 160 pounds a night we paid. Tiny, grubby beds. Dirty rooms. Owner couldn't care less. The staff were great though, really friendly. Nice pub amd breakfast.
Denise Leyland
Sep 17, 2021
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Nice stay but towel rail or radiator didn't come on to dry our towels for the morning even though I asked and they said it would come on Health suite needs work doing on it but nice pool Good breakfast
Bev Parker
Jul 11, 2021
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Another amazing stay at this lovely relaxed hotel. The staff are so friendly & always greet you with a big genuine smile. Nothing is too much trouble for them. Looking forward to our next visit.
Valerie Mason
Jun 15, 2021
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Warm welcome from owners, staff friendly. Breakfast was very good. Most rooms were adequate size one of our party had a very small double room which was disappointing. Rooms were clean, towels changed regularly and bed made daily. Tea and coffee facilities in room along with biscuits. Disappointed guests only had use of the pool for an hour in the morning and evening both near meal times. Car parking was free but limited although we always managed to find a space for the 3 cars. Hotel in good position would recommend.