Business Details
Open 24/7
always available
Luxury Hotel in Kensington, London
The Bentley Hotel stands as a beacon of opulent luxury in Londons prestigious Kensington district. Since our inception we have dedicated ourselves to providing discerning guests with an unparalleled blend of grandeur and comfort. Nestled within a residential enclave of the Royal Borough of Kensington & Chelsea our hotel offers a sanctuary of sophistication while remaining moments from Londons most celebrated attractions. Our 64 spacious bedrooms and grand suites epitomise elegance with walk-in showers whirlpool baths and cutting-edge technology ensuring every stay meets the exacting standards of a five-star establishment. The Peridot Restaurant and Malachite Cocktail Lounge deliver exceptional culinary experiences complemented by our renowned afternoon tea service. Le Kalon Spa with its authentic marble hammam provides rejuvenation through bespoke treatments while our state-of-the-art gym caters to wellness enthusiasts. Strategically positioned near Sloane Street Harrods and Londons Museum Quarter we serve as the perfect base for both business and leisure travellers. Our commitment to excellence extends to exclusive direct-booking benefits including complimentary room upgrades and dining discounts. With meticulously maintained facilities and a prime location we continue to uphold our reputation as one of Londons most distinguished hotels offering guests an unforgettable experience of timeless elegance.
Services
Luxury Accommodation
Le Kalon Spa
Fine Dining
Meeting Facilities
Gift Vouchers
Served areas
- Central London
Highlights and features
- We offer 24/7 concierge service for guest convenience
- Our hotel is within walking distance of Londons Museum Quarter
- Le Kalon Spa features authentic marble hammam treatments
- We provide complimentary room upgrades subject to availability
- Our direct booking benefits include 15% dining discounts
Services
Luxury Accommodation
Our 64 spacious bedrooms and grand suites combine impeccable comfort with elegant style. Each room features walk-in showers whirlpool baths leading technology and premium amenities. Guests enjoy complimentary Wi-Fi and access to exclusive direct-booking benefits including room upgrades subject to availability.
Le Kalon Spa
This authentic marble hammam offers rejuvenating spa experiences including Turkish rituals and bespoke treatments. The facility features La Sultane de Saba facials alongside male pampering packages. Guests booking direct receive 15% discounts on all body massages.
Fine Dining
The Peridot Restaurant serves exceptional cuisine while the Malachite Cocktail Lounge offers refined beverages. Our renowned afternoon tea in Kensington combines traditional elegance with contemporary flair. Direct bookings include 15% discounts on meals and drinks.
Meeting Facilities
The hotel provides elegantly appointed meeting spaces including The Daniel Room and 1880 Room. These venues combine historic charm with modern technology for business events. Located in central London they offer convenient access for professionals.
Gift Vouchers
Available for afternoon tea spa treatments and dining experiences these gift vouchers provide memorable experiences. Recipients can enjoy luxury accommodation packages or indulge in Le Kalon Spa treatments making them ideal for special occasions.
Questions
What amenities are included in the rooms?
All rooms feature walk-in showers whirlpool baths leading technology personal safes and complimentary Wi-Fi access.
Are there dining options on-site?
Yes we offer The Peridot Restaurant Malachite Cocktail Lounge and our renowned afternoon tea service in Kensington.
What nearby attractions can guests visit?
We are within walking distance of Harrods Sloane Street Kensington Palace and Londons Museum Quarter including the Natural History Museum.
What special packages are available?
We offer Absolute Wellness Date Night and Advance Purchase packages with exclusive benefits for direct bookings.
What booking advantages exist when using the official website?
Direct bookings receive best available rates free room upgrades (subject to availability) and 15% discounts on dining and spa treatments.
Is parking available at the hotel?
While we don't have on-site parking our concierge can assist with nearby public parking options in Kensington.
Reviews (29)
Lisa Evans
Jun 21, 2022
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Absolutely false advertising and marketing of this establishment! The A/C was broken in the first room they put us in, the carpet was filthy and stains were on the headboard of the bed. They tried putting us in a room with twin beds, mattresses reminded me of sitting on concrete. Then, they put us in another room(floor 7) didn't mention anything about a smoking room, we are both non-smokers. No customer service, called for room service and they said we will give you a voucher for a pizza or we have ham sandwiches.
No afternoon tea, or cocktails! Other guests were down in lobby area complaining, and the employees would say was our manager isn't in, you will need to speak to him. They also charged my credit card twice when we left. It took 5 calls to get it straightened out. The general manager was very rude to me, and said I will give you a 5% discount the next time you visit. I wouldn't stay at the Bentley hotel in London again if they comped the entire stay. Stay away from this hotel!
No afternoon tea, or cocktails! Other guests were down in lobby area complaining, and the employees would say was our manager isn't in, you will need to speak to him. They also charged my credit card twice when we left. It took 5 calls to get it straightened out. The general manager was very rude to me, and said I will give you a 5% discount the next time you visit. I wouldn't stay at the Bentley hotel in London again if they comped the entire stay. Stay away from this hotel!
Mona Kia
May 13, 2022
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This is NOT a 5* hotel. Rooms are lovley but outdated. Attention to detail is missing Reception is that of a 3* Breakfast is that of a 3* Room wasn't cleaned properly Manager didn't make an appearance when we complained the following day, (He stayed in his room for a phone call). Mind you, our ac broke at night and started blowing hot air, it was unbearable and we had to change rooms at 4 am, I'm pregnant so that was really not fun. For this price bracket u can most definitely get a better hotel.
Paul M. Edwards
Mar 14, 2022
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We were rather disappointed with our pre-booked Champagne Afternoon Tea. We were unable to book a time of choice. When we arrived at our allocated time, the staff seemed unaware we were coming, we had to wait 15 - 20 minutes for our table to be set although several were available. Service was slow and whilst the food quality was good, I wouldn't say the portions offered were particularly good value for money. Whilst the decor was nice, the atmosphere was spoiled by a foreign lady being in loud conversation on her phone for almost the full duration of our meal.
When my friend (a disabled gentleman) and I were directed to the toilets on the floor above, a member of staff suggested we should use the lift, however he didn't accompany us, and we discovered the lift wouldn't move without a staff card, so had to struggle up the stairs anyway. Overall, rather disappointed PS. I didn't realise at the time, so am seething now I have. There were 3 of us, but I'd actually paid for 2 x vouchers for 2 persons, which I gave to the waiter on arrival. Apart from the 4 glasses of champagne, we were only actually served afternoon tea ie, sandwiches, cakes and scones for 3 people! Argh!
When my friend (a disabled gentleman) and I were directed to the toilets on the floor above, a member of staff suggested we should use the lift, however he didn't accompany us, and we discovered the lift wouldn't move without a staff card, so had to struggle up the stairs anyway. Overall, rather disappointed PS. I didn't realise at the time, so am seething now I have. There were 3 of us, but I'd actually paid for 2 x vouchers for 2 persons, which I gave to the waiter on arrival. Apart from the 4 glasses of champagne, we were only actually served afternoon tea ie, sandwiches, cakes and scones for 3 people! Argh!
David Howard
Mar 13, 2022
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The Lobby has 5 Fatalistic Glass Chandeliers. We Had Afternoon Tea. The Sandwiches Were Made Fresh To Our Requests Very Nice Selection of Cakes & Warm Scones. Staff Friendly and Helpful.
Brooke Ritchie
Mar 09, 2022
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We had afternoon tea and it was lovely, Lealynn was such a wonderful lady and she made sure our experience was one of a kind
Jususlovesus
Mar 07, 2022
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Worst hotel ever! Honestly I understand why it is always empty. I booked a spa overnight break at the hotel, but due to potential Covid exposure I had to call last minute that I could not attend, and if I could re-arrange. I have since tried to rearrange, and they now state it is un-amenable. Stating I needed to have sent my medical report during the period, but it is now too late. Therefore my money has gone to waste.
Even worst is I had terrible customer service, while I was trying to arrange a day to attend the break, the spa team, was so rude and lacked accommodation and seemed irritated by my request for specific dates and times. I will never book this hotel again. Terrible customer service. Plus definitely not a 5 star hotel. POOR.
Even worst is I had terrible customer service, while I was trying to arrange a day to attend the break, the spa team, was so rude and lacked accommodation and seemed irritated by my request for specific dates and times. I will never book this hotel again. Terrible customer service. Plus definitely not a 5 star hotel. POOR.
Csaba
Jan 15, 2022
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What a scam and waste of time! I've called to book in a spa session, been confirmed for the next day. Arrived to the hotel, after waited for almost an hour, I've been told no therapists are available and they really sorry. Offered a different day to rebook my session, but who would trust after all? I would expect a bit more of more responsibility and professionalism from a " luxury " 5* hotel.
Roger Ince
Jan 10, 2022
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Used to be a great hotel. Stayed here on the 30th December 2021. The hotel is beautiful but it is clearly no longer a 5 star hotel for service. Worst dinner service we have ever had anywhere. Some of the staff have had no training. Not their fault, the management need to sort this out. Think twice before booking.
Thess Esang Pauig
Nov 23, 2021
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We had a very nice meal for my pre bday celeb and adrianna was very attentive to our needs. nice ambiance and lovely food too. We highly recommended it. thank you
Abir Beats
Nov 21, 2021
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Visited the Bentley hotel today for some afternoon tea. We was pleasantly greeted by the hotel Hosts and taken to our seating area. Naomi our host was excellent and very attentive throughout the afternoon and went out of her way to look after us. We enjoyed the sandwiches, scones and the selection of cakes, as well as the teas and coffee. Overall a great experience
Mani Jay
Nov 12, 2021
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The worst spa experience ever at Le Kalon. The team at this spa needs some serious training in customer care and generally good manners. Have never experienced such unprofessionalism from a single person in what is supposed to be a high end establishment. Very disappointing.
Sam C.
Nov 03, 2019
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It is my wife first time to London. I take her to the Bentley Hotel to experience the traditional afternoon tea since she never try it before. The staff there are very friendly and the afternoon tea is amazingly good.
Jan Fossett
Sep 14, 2019
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Has a very nice afternoon tea, the staff were very attentive, a lovely atmosphere, beautiful setting.
Elena Sobolevskaya
Aug 20, 2019
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Such a professional friendly and unobtrusive staff at this lovely place! Amazing location, impeccable service and old brutish style. Huge thanks to you guys.
Jill A.
Jul 08, 2019
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Stuffy, musty, run down. Impossible for me to believe the reviews are real having stayed here. I cannot comment on the food as I wasn't about to try it seeing the condition of the room. We did receive breakfast with our room rate but did not use for reasons aforementioned. The lobby is nice. The furniture AND carpet in rooms, stained. The room walls, dirty. The bathroom tubs are worn. The staff, odd. Nothing about this hotel is legitimately 5 star if the reviewers are looking beyond box checking.
Téa Stevens
Mar 09, 2018
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Me and my mum visited the Bentley on 07/03/18 for Champagne Afternoon tea with a virgin experience voucher. And wow what an amazing experience it was! We were booked in for 3pm but we arrived early so the afternoon tea staff let us start our experience early. The hotel decor is beautiful; the staff was very friendly and attentive. The food was very delicious and well presented, and there is very good selection of teas. Also the champagne was lovely!! Overall the experience was beautiful and we will definitely be coming to the Bentley Hotel again the future!
Serena Brown
Feb 13, 2018
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Had a champagne afternoon tea here today for my mums birthday. First off the staff were wonderful all extremely attentive. The food was delicious especially the scones which were warm and very tasty. Would recommend.
Patrick P.
Oct 11, 2017
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Stayed here a couple of weeks ago for two nights and was really disappointed. It's in a great location near Hyde Park, which is definitely a plus. They also have a small gym in the basement, which was quite handy. Other than that - everything else was a turnoff. Our room reeked of cigarette fumes as if twenty people had just lit up in there. Even the bathroom towels smelled dirty. They evidently allow smoking in most of the rooms as every room we saw had a "smoking room" sign on the door. Luckily, we didn't spend a lot of time in the room. Also, while the lobby and staff were nice enough, the place had the atmosphere of a library with everyone talking in hushed tones. Every time we walked in it was as if a record had scratched. Wouldn't recommend this place.
Penny G.
Jul 29, 2017
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Lovely evening ,the food was good and value for the money , the champagne was lovely ! I disagree with a few of the comments on here I been here a few times now and find it really good food good portions and value . I eat in London a lot in beautiful places and know my food and drink , I wouldn't say it's the best food in London but defo great value and enjoyable , Upholstery could do with a bit of TLC but apart from that beautiful . We will be back again
Holly F.
Jul 25, 2017
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Amazing hotel! Rooms are so spacious. You really feel like you have your own Palace in London. The outside of your room has a doorbell. We had a beautiful chandelier hanging in the middle of the room. Room was very clean and big. Can't wait to return wish I could've stayed longer.
Tcharn C.
Dec 25, 2016
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The hotel is fabulous staff are friendly and very helpful. When you pull up in a car the staff insist in helping you with luggage and bringing to your room. The beds are comfy and clean. There are odd signs of ware and tear on furniture but nothing that is obvious and sticks out. The breakfast is ok there could be a little more options but otherwise a very nice place to stay.
S. K.
Oct 18, 2016
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The WORST afternoon tea experience I have ever had. If i could give no stars, I would. The best advice I can give regarding The Bentley Hotel Afternoon Tea is just don't go. It is highly overpriced for what you get. The service was appalling. You could do almost anything else with your money, and it would be a better use than to wasting your time going to this afternoon tea. After being seated, we were given champagne after 10 minutes.
The food came out after 30 minutes. We were never served tea AT ALL. We sat there for a total of an hour and 15 minutes, and were never given any tea. The person who served us champagne, took our tea order, also took away the empty champagne glasses, but never served us tea. There's more, but the main point is don't go.
The food came out after 30 minutes. We were never served tea AT ALL. We sat there for a total of an hour and 15 minutes, and were never given any tea. The person who served us champagne, took our tea order, also took away the empty champagne glasses, but never served us tea. There's more, but the main point is don't go.
Bink P.
Sep 05, 2016
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One of my favorite hotels of all time! I savored our English breakfast each morning. The room was so charming. The hot coffee or tea brought to us on beautiful silver trays. The croissants were the best I have ever had. Located on a beautiful and more residential street, our room overlooked a private garden. Everything was luxurious. A short walk to Harrod's, Hyde Park, and other attractions. I look forward to the day when I may return!
Alex M.
Jun 24, 2015
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I went here for a proper afternoon tea on my last day in London. My friend and I got a great deal for a champagne afternoon tea through TimeOut London. We were quickly escorted to our seats and promptly served our champagne. Our server was very attentive throughout, not checking in too much, but always making sure we had everything we needed and taking away the empty serving dishes. The sandwiches were good. I'm not a fan of fish so I couldn't eat most of what they offered.
The scones were absolutely delicious though. They were served warm and were the perfect combination of firm on the outside and moist on the inside. By the time we made it to the pastries, we were completely full. However, we still made room for them. The ones I managed to eat were very good. The only complaint I have is that the tea, while served hot, was served in teabags instead of lose leaf, like most other afternoon teas and cafes. Other than that, I would definitely recommend a visit.
The scones were absolutely delicious though. They were served warm and were the perfect combination of firm on the outside and moist on the inside. By the time we made it to the pastries, we were completely full. However, we still made room for them. The ones I managed to eat were very good. The only complaint I have is that the tea, while served hot, was served in teabags instead of lose leaf, like most other afternoon teas and cafes. Other than that, I would definitely recommend a visit.
Tori P.
Nov 24, 2012
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The Bentley Hotel is one of my favorite places to stay in London. I have also held a couple of events at this hotel. What draws me to it is the beauty and splendor of every single corner - from the plush, carefully decorated suites that speak of a bygone era of glamour - to the intimate marble entrance that makes you feel as though you've stepped into a story. I was happy with the service of both the hotel staff and the event managers who made the effort to ensure we were taken care of and tried to accommodate our special requests. The Bentley is also well situated for a new visitor to London and is part of the Hilton family for travelers who benefit from Hilton Honor points.
Robin L.
May 01, 2012
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I like this place.but somehow the plumbing is always messed up. Last time I was here there was no water the morning before we checked out. This visit, the shoer only has scalding hot water, but the tub is fine. There is no one here this week. Apparently just me.haven't seen another soul. Management sent up chocolates and water -- very nice touch, and upgraded me. The room is serviced very well.haven;t eaten here. Will be back. Great location -- 1 1/2 blocks to tube station. Nice neighborhood.
Andrea S.
Sep 22, 2010
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So stayed here for business for a few nights, and it was a reasonable price so I didn't get into trouble, but it does lack some modern conveniences that one grows to expect. It was a beautiful place and the staff was very attentive. Very regal, chandeliers, whirlpool tub, etc. But no wireless. They had a hard line that you could pay 15.99 pounds for 24 hours, and two computers in the lobby for use.
Not thrilled by that. And the gym was a couple of old treadmills, an ellipitcal and a set of weights in the lower level with the spa. Which again was very pretty, and I had a nice massage at. Thankfully it was nice out during my stay and I could go run outside and not in the dank cellar. I didn't eat in the restaurant, but the room service had okay food with speedy service. They definitely try hard to please, and if they had wireless I think I would stay there again.
Not thrilled by that. And the gym was a couple of old treadmills, an ellipitcal and a set of weights in the lower level with the spa. Which again was very pretty, and I had a nice massage at. Thankfully it was nice out during my stay and I could go run outside and not in the dank cellar. I didn't eat in the restaurant, but the room service had okay food with speedy service. They definitely try hard to please, and if they had wireless I think I would stay there again.
Kevin S.
Mar 09, 2010
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London hotels are incredibly expensive, so to find a hotel of this quality at an affordable price was a real result for us. We used the online service splendia.com to book and got a great deal for our 5 day stay with them. The hotel itself is dripping in opulence, gold fixtures galore, antique furniture and enough Italian marble to pave a football field greet you in the foyer where the super polite staff are ready to greet you (the over the top look is not my style, but it makes you feel like a cheap movie star)!
It has a bar, spa, gym and restaurant for your use. The rooms are large by any standard a huge plus when staying for longer periods of time, no coffee making facilities or ironing board, but hey, at the price we paid I'm not gonna complain. Another big plus for me was the awesome breakfast that was included in the package price (served till 11.00 am), that alone saved us $40 a day in our budget.
Location wise it's far enough away from the crowds but close enough to the attractions and the West End, Gloucester Park tube (Victoria Line) is a short walk from the hotel and will whisk you to anywhere in London. I recommend this hotel for business or pleasure.
It has a bar, spa, gym and restaurant for your use. The rooms are large by any standard a huge plus when staying for longer periods of time, no coffee making facilities or ironing board, but hey, at the price we paid I'm not gonna complain. Another big plus for me was the awesome breakfast that was included in the package price (served till 11.00 am), that alone saved us $40 a day in our budget.
Location wise it's far enough away from the crowds but close enough to the attractions and the West End, Gloucester Park tube (Victoria Line) is a short walk from the hotel and will whisk you to anywhere in London. I recommend this hotel for business or pleasure.
Jill A.
Dec 29, 2008
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It was my mums big birthday and me and my sister always take her out to a nice hotel for afternoon tea. I chose the Peridot at the Bentley because of a recommendation. It turned out to be an excellent choice. The Bentley is every bit a 5 star hotel. Peridot is the restaurant in the hotel. Apparently we read that all the pastries and cakes are created and prepared daily by Peridots Executive Pastry Chef to ensure freshness and attention to detail.
This was indeed obvious from the quality of the cakes and pastries. We enjoyed the beautiful surroundings which is full of natural light and there is a beautiful garden in the back. We could not have wished for a better choice. In many ways this was perhaps better than the Ritz were we took mum last year.
This was indeed obvious from the quality of the cakes and pastries. We enjoyed the beautiful surroundings which is full of natural light and there is a beautiful garden in the back. We could not have wished for a better choice. In many ways this was perhaps better than the Ritz were we took mum last year.